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Privacy policy

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Privacy Policy

Last Updated: July 1, 2026

Welcome to Ziqmin. This Privacy Policy explains how Ziqmin (“we”, “our”, or “us”) collects, uses, stores, and protects your information when you use our food delivery platform, including:

  • Ziqmin

  • Ziqmin Delivery

  • Ziqmin Partner

  • Ziqmin website and related services

By using Ziqmin services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide food ordering, delivery, vendor management, and rider services.

Customer Information

When you use the Ziqmin Customer App, we may collect:

  • Name

  • Phone number

  • Email address (if provided)

  • Profile photo (if uploaded)

  • Delivery address

  • Location information

  • Order history

  • Payment information

  • Reviews and ratings

  • Device information

Rider Information

When you use the Ziqmin Rider App, we may collect:

  • Name

  • Phone number

  • Profile information

  • Identity verification documents (if required)

  • Vehicle information

  • Real-time GPS location

  • Delivery history

  • Earnings and transaction information

  • Device information

Vendor Information

When you use the Ziqmin Vendor App, we may collect:

  • Restaurant/business name

  • Owner/manager information

  • Phone number and email

  • Business address

  • Food menu information

  • Product images

  • Bank/payment information

  • Order and sales information

  • Business documents (if required)

2. Location Information

Ziqmin uses location services to provide accurate delivery services.

We may collect:

  • Customer delivery location

  • Rider live location during active deliveries

  • Vendor location information

Location data helps us:

  • Connect customers with nearby restaurants

  • Assign riders efficiently

  • Track delivery progress

  • Improve delivery experience

You can manage location permissions through your device settings.

3. How We Use Your Information

We use collected information to:

  • Process and deliver food orders

  • Connect customers, riders, and vendors

  • Provide customer support

  • Manage payments and transactions

  • Improve app performance and user experience

  • Prevent fraud and unauthorized activities

  • Send important notifications related to orders and services

  • Analyze platform usage and improve our services

4. Payments

Ziqmin may process payments through third-party payment providers.

We do not store your complete payment card details. Payment providers handle sensitive payment information according to their own privacy policies and security standards.

5. Sharing of Information

We may share necessary information between users to complete services.

Examples:

  • Customer delivery details may be shared with assigned riders.

  • Order details may be shared with selected vendors.

  • Rider delivery information may be shared with customers for delivery tracking.

We do not sell your personal information to third parties.

We may share information when required by:

  • Legal obligations

  • Government authorities

  • Security and fraud prevention requirements

6. Data Security

We take reasonable security measures to protect your information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

However, no online service can guarantee complete security.

7. Data Retention

We keep your information only as long as necessary to:

  • Provide our services

  • Maintain transaction records

  • Comply with legal requirements

  • Resolve disputes

You may request deletion of your account and personal data by contacting us.

8. Account Deletion

Users can request account deletion from within the app or by contacting Ziqmin support.

When your account is deleted:

  • Personal information may be removed

  • Some transaction records may be retained if required by law

  • Certain data may remain in backups for a limited period

9. Third-Party Services

Ziqmin may use third-party services such as:

  • Cloud hosting providers

  • Analytics services

  • Payment providers

  • Maps and location services

  • Notification services

These providers may process information according to their own privacy policies.

10. Children’s Privacy

Ziqmin services are not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children without appropriate consent.

11. Your Rights

You may:

  • Access your personal information

  • Update your profile details

  • Request correction of inaccurate information

  • Request account deletion

  • Manage permissions from device settings

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

13. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

Company Name: Ziqmin Private Limited
Email: support@ziqmin.com
Website: https://ziqmin.com

Thank you for using Ziqmin.